Dear sir,
I have ordered the products from amazon and the order number is[protected]. (Date of incident :6th may 2024)
To provide you with a clear account of the incident:
1. The delivery person initially handed over a package that was more than half torn, displaying a lack of regard for
the condition of the goods being delivered.
2. When questioned about the damaged package, he responded with hostility and claimed that such occurrences
were common with Amazon deliveries, displaying a complete disregard for customer satisfaction.
3. He proceeded to take back the damaged package, citing the need to check the barcode, and left me waiting in
the hot sun for an extended period of nearly 5 minutes without any explanation or apology.
4. Despite my attempts to inquire about the delay politely, he responded with further aggression and began
shouting in front of other members of the public, causing unnecessary distress and embarrassment.
5. He arrogantly asserted his dominance, stating that he was the only delivery person servicing my area and
threatened to delay future deliveries as a means of intimidation.
6. His behavior escalated to the point where he attempted to physically intimidate me, demonstrating a complete
lack of professionalism and respect for basic customer service standards.
7. This is not the first time and I’ve seen this delivery person was arguing with many people in my location.
Despite my efforts to seek redressal through Amazon's customer helpline, I was met with a dismissive response and
asked to wait for an unreasonable period of three days for resolution. This lack o[censored]rgency and accountability on the
part of Amazon's support team only serves to compound my frustration and disappointment.
Desirable Resolution: I sincerely request to dismiss the delivery person who is a severe threat to the reputation of Amazon.
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