[Resolved]  Byju's — Regarding EMI cancellation

Address:

Banglore

I have been trying to connect with your cancellation department from last 10 months to cancel my course. But still there is no response from your cancellation team. Everytime they told me that you will get a call back from the cancellation team within 2 hrs, 24 hrs, 72 hrs but I never get a single call from your cancellation team. I can't understand what I am supposed to do. I tried over call, email everything to connect your cancellation team but no response.

When I call your customer care number, some of your agents tell me that your loan is cancelled, some of told that you have not apply for cancel so we can't cancel it, some of told me that on our system it shows that you applied for cancellation on december all the previous data have been vanished.

I want a loan for my family but in my bank account it is showing that one loan is pending, so they can't allow me for another one. My civil is also going down.

Please I am begging you to consider my request on priority and help me needful.

Please call me on [protected] number on priority basis.