Citibank — Fund not received from member bank

Address:

Bangalore

Hello Sir,

I have raised ticket for fraudlent transaction for 59 transactions.. Out of 59 transaction, one transaction unknowingly added my wife account transaction( Hdfc account) which was happened on 28th feb.

Details of th Fund Transfer:
Amount: Rs.70, 000/-
Transaction no.:[protected]
Date: 28/12/2023

Hdfc bank got intimation from citi bank and enquired about this transaction to my wife.. she clearly told that this is my husband account..
she claimed that you(hdfc bank) can transfer the same amount back to my husband account(citi bank).

hdfc sent mail to citi bank regarding this.

Now the amount is debited from my wife account.. but still the amount is not credited to my account.. when i enquired about this fund to hdfc bank, they told that it is debited from out bank account and now the fund is in NPCI..

pls help us to get the amount to my citi bank account from NPCI.

pls find the hdfc bank statement which states that 70000 deduction on 26 march and transaction no is[protected].

pls do the needful

Regards
Suresh S
[protected]