Croma — issue in croma ac invoice no: sla138rs785104

Below is the 1st mail sent on April 15

had purchased CROMA INV/AC 1T CRLA012IND255301 3S on[protected]. It was secondary AC installed in our guest room. Now before 4 days we did see a E7 error on the unit. Bought it just 1.3 years before so soon we are seeing this issue. When talked to Store they said I will be charged 11k for it. Bought the AC for 28K and now I have to spend another 11 K? The AC didn't last for atleast 2.5 years, Please look into this issue and give me a solution which is good on both sides as I had purchased several items in Croma and no issues was seen for the first time I am seeing this kind of issue. Because to spend 11k just 1.3 years after purchase is not good to a product which should atleast work for 3 years. Twice water leaked through AC after purchase so the product had its own faults and no solution attained.

Note: As instructed by technician Stabilizer has been installed by the Installation team itself still saw the issue.

Invoice No: SLA138RS785104

So far no technician visited. So sent below mail on May 3.

Still no update from service team. The sales team when I bought confirmed it is 5 years PCB warranty but now they are asking me to pay 11000 for it. They still haven't visited to check at all straight away they wanted me to change for 11K, how that a 1.3 year old PCB is going off soon. Either I require free of cost PCB replacement or I want the unit to be replaced for the 11K cost. Because the new PCB is only 3 months covered in warranty so to spend 27K + 11K fo the Croma AC within 1.3 years this is purely bad. Worst customer service in croma after you buy you are treated poorly.