Dmart Ready — Delay order/ no authentic information available with support team

Website:

dmart.in

Dear Sir/madam,

It is to bring to your attention that company like Dmart ready has not delivered the ordered through their portal. I have made the order on 5th May and scheduled a delivery for 6th morning between 7 am and 10 am which was not done. Their delivery agent called 5 times 9:45 to 9:50 which was missed as I was taking a shower. I called back at 9:52 on the number which was not picked up. Moreover I have contacted the back office as well at the same time and have asked for delivery which was ensured. As no feedback was given I called again at 14:05 and the second representative also assured for the delivery within the same day. Nothing happened and I called again today/ 7th May and asked the representative to give assurance for delivery within couple of hours which is not confirmed and hence asked for cancellation of order. I am still able to see my order as active and cancellation message is awaited.
Order number:[protected]
Order amount: 2441 INR

Request you to take necessary action on such topics so that harassment in such cases should be avoided.

Regards
Paras Joshi