Havells India — AC outdoor unit PCB failure

Keerthiu

May 6, 2024

Website:

havells.com/consumer

We have purchased an AC from mani enterprises located in secunderabad in the year 2022, April. Recently on April18, 2024 we had an issue with AC functioning. so we have reached out to our nearest Havells Lloyd dealer to check with the fault. They sent a service men and found out it was a PCB board issue and said it had to be replaced.
For that the dealer has sent an email to Havells LLoyd service center for PCB board estimation on April 21st. Since then there is no proper communication is sent from customer service of the company, and we are also raising multiple service requests from our side using Havells sync app. All the service requests we are raising are getting a reply message saying that "issue is resolved" without even any one addressing what is the issue, its been almost more than 20 days without response from Havells.
below are some of the service requests we raised:
[protected]
[protected]
[protected].
we also have an extended warranty for our product.
We are losing our respect for the brand and want the company to address this issue on priority.
the company has wasted our valuable time by fake service responses so we needed a full refund of our product cost

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Havells India customer support has been notified about the posted complaint.

Verified Support

May 08, 2024

Havells India Customer Care's response Hi, sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team, and we assure you the best possible resolution.

May 09, 2024

Updated by Keerthiu @Havells India Customer Care, I just wanted the estimated time for resolution of this issue. It's been almost a month long.
So today, one of our family member has reached to secunderabad head office of Havells directly, and met Mr.Surya-The Service head, who has promised to send the PCB board to the dealer(Nissy enterprises, Kukatpally) and not answering the calls there after. But Mr.surya has raised his voice on the customer stating - "customer's are not allowed here, I will only talk to the dealers". Is this the behaviour that Havells has trained their employees to speak with the customer who reached out to discuss what's the issue with sending our PCB board.
I wanted to escalate this issue on priority.
Havells, you are wasting our time and investment on your brand. If this is not addressed immediately, I am going to file a complaint directly on the brand to higher authorities.
Also, Mr.surya the service head in secunderabad branch, his behaviour is not at all good. This has to be addressed.
Wanted immediate action on that person and on our issue. This time automatic replies saying sincere apologies, etc., etc., don't work.