The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Good response at the time of booking and while depositing booking amount. Once you have paid the money they will overtake all your trip. Very bad in customer satisfaction. The lady Sofia whom we contacted was very good at the begin but a bad organizer. We have booked the Tavera from them for Srinagar tour but hey have looted us. They don't have any idea about Srinagar policy...so i must say they don't know anything for other places....