Karnataka State Road Transport Corporation [KSRTC] — Poor and cancellation of service without information and seeking refund of amount

Hello,

This is in regards to PNR: J[protected] / Trip code 0615CDPBNG, there was service cancellation without information on the day of travel and made to board different bus from shivamogga. We got to know this only after speaking to customer service that the bus service is cancelled and asked us to board different bus.

This is really such a poor service and even the reservation/help counters were not aware of any information of the trip scheduled in shivamogga.

Kindly address this issue at most priority and refund the amount charged RS. 648 for trip at the earliest possible.

Thanks