Maharashtra State Road Transport Corporation [Msrtc] — Amount deducted but ticket confirmation not received

Dear MSRTC Customer Support Team,

I hope this email finds you well. I am writing to bring to your attention an issue I encountered while attempting to book a ticket through the MSRTC online booking platform.

On 5-5-2024, at approximately 9.12 p.m, I initiated a ticket booking transaction through the MSRTC online portal. I completed the payment process and received confirmation of the payment being successfully processed. However, despite the payment being processed, I did not receive the ticket confirmation. Instead, the booking status displayed as "failed."

I have double-checked my email inbox, spam folder, and the booking history on the MSRTC website, but I have not found any confirmation or ticket details related to this transaction.

Details of the transaction are as follows:
- Date of Booking Attempt:[protected]
- Time of Booking Attempt: 9.13 p.m
- Amount Paid: 255
- Payment Method Used:Phonepe