I am writing to express my frustration and seek immediate resolution regarding my refund request. Despite multiple assurances, including an official communication on 22/03/2024 promising a refund within 2-3 working days, the amount has not been credited to my bank account. Today, I received a notification for an item pickup that I never received, indicating a serious lapse in communication and process.
The return request was initiated on 22/03/2024, and I have since returned the partial shipment that was received. It is perplexing and unacceptable that the issue remains unresolved after several attempts to clarify the situation with your representatives. The lack o[censored]nderstanding and action on your part is not only disappointing but also reflects poorly on your customer service standards.
I expect a prompt correction of this error and confirmation of the refund to my account without any further delay or miscommunication. Please treat this matter with the urgency it deserves and provide a definitive resolution.