Ola — taken excess payment against the ride

Address:	Block C, Ola Campus, Hosur Rd, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560095 Email id: [email protected]
Website:	olacabs.com/about.html

I had taken ride from my home to Adani Shantigram in Ahmedabad on 1st May 2024 and booked Prime Sedan between 9 to 9:30 AM. The Driver dropped me near the gate of Adani House and the payment was through Ola Money so I got down and asked him the payment is online. I went upside and was busy in work. After around 1 hour I got notification from Ola that my ride has got ended just now and I have been charged Rs. 745 for the ride. I was surprised and when I checked the driver went to Airport from Adani House and then ended my ride. I do not know why he did this. First time I have experienced such thing with Ola. I tried raising complaint through the App and also raised complaint through twitter handle of Ola Support but since last 4-5 days they are not responding appropriately on the matter and every time I hear same story that it is under investigation. I am surprised they take so many days to investigate such simple matter. What would they do if there is any safety or other issues related to lady taking ride? What would they do if there is concern about the safety of any passenger and the drivers are misbehaving? Would they take so long every time then what is the meaning of having Support team?