I opened a betting account about half a year ago and made a deposit of 5000 Indian rupees. I have not used the account since then. Then half a year later, I made a deposit of 20, 000 Indian rupees. When I tried to withdraw the money from the account, they asked for my ID card to verify my details. I uploaded the ID on the Parimatch website. Unfortunately, it was rejected. I then received an email asking me to send a bank statement and also to take selfies of a photo of me holding my ID in my hand. I did everything as requested, but my application was rejected again. I don't understand what I did wrong and why all my applications are being rejected. I need help otherwise I can't withdraw my money.
Apr 26, 2024
Complaint marked as Resolved At first I couldn't understand why my applications kept getting rejected. Everything looked so confusing to me. My information was not filled out correctly and I just needed to correct the flaws a little bit. After they helped me figure everything out, I was finally able to withdraw my money without any problems! It was pretty challenging for me, but I think I figured out how the process works. I feel much more confident playing online now, although experience is severely lacking, but I'm getting somewhere.