Yatra Online / Yatratrip.in — Money debited for flight booking without any confirmation or flight details
J
Jasmita S Roy
Mar 13, 2024
Mar 14, 2024
This thread was updated on Mar 14, 2024
I booked a flight from Yatra.com for the 15th of March, 2024 from Bengaluru to Guwahati(Air India Express - 8:20 departure and 11:10 arrival). All the details were taken and I made the payment through UPI the transaction receipt for which is attached here. It is clearly visible there that the payment was done and received by Yatra. The amount was deducted from my account but I did not get any booking details or confirmation. I tried to track the booking from my account and there is no trace of it anywhere but the amount was taken. I have been trying to contact Yatra but they do not respond to any emails. Only an automated response was all I got. Neither have they provided a phone number to reach out to for issues with flight bookings or for any urgent issues. This clearly looks like an attempt to loot money and then become unreachable. I want a refund for the money that was stolen from me by Yatra.
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Mar 13, 2024
Yatra Online / YatraTrip.in Customer Care's response Dear Jasmita, Greetings from Yatra.com! We regret the inconvenience, we have forwarded the request to check the payment status and will get back to you with an update within 24-48 hours. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care
Verified Support
Mar 14, 2024
Yatra Online / YatraTrip.in Customer Care's response Dear Jasmita, Thank you for your patience, we would like to inform you that your amount of INR 7590.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24 working hours to process the refund. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care
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