Yatra Online / Yatratrip.in — Money got debited but did not receive any confirmation of the payment or the ticket | |||||
I booked an indigo flight 6E-993 which was scheduled for 24th February. 2024 on 1st February 2024 through yatra.com. I opted for UPI payment and was redirected to the payment page. I received a request of Rs.4986 on my Phonepe account and I made the payment on the same request, i have attached a screenshot of the completion of the transaction on the same account which was of yatra.com My money got deducted but the payment page kept buffering for some time and redirected me to page saying time out even after the payment was done. i did not receive any confirmation of the payment or the ticket. It does not even show any record on the booking on the website. The money did not get credited back also. Even i did not received any mail or message on my registered mail/mobile no. I tried to reach them out but their customer care no is not able to connect. I have mailed complete issue but till now there is no response from yatra.com. They are cheating and looting money for nothing and they used to do it everytime. I am hopeless and my big amount money is with them. Please i am requesting to https://www.consumercomplaints.in to take necessary and immediate action against them. Was this information helpful? | |||||
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Feb 03, 2024 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We have received your query, kindly allow us time to go through the details and assist you. Request your patience in the interim. Regards, Yatra Care
Verified Support Feb 03, 2024 Yatra Online / YatraTrip.in Customer Care's response Hi, Please help with the below-shared details, to check if the amount has been charged, we request you to send us the following information.Date of Transaction Payment mode (Credit Card/Debit Card or net banking) Bank Name Amount Charged Transaction reference provided by bank Email ID (Used while booking) Verified Support Feb 04, 2024 Yatra Online / YatraTrip.in Customer Care's response Dear Vipul, Greetings from Yatra.com! We would like to inform you that your refund of INR 4986 has been processed from our end on 01 Feb 2024 under Yatra reference number[protected]. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care
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